Refund Policy
Last updated: July 2026
Changed your mind
You have 14 days from the date your sofa is delivered to let us know if you'd like to return it, and a further 14 days to send it back or arrange collection, in line with the Consumer Contracts Regulations 2013. To start a return, contact us at Email: mrsofaltd@gmail.com
Phone: 07841 328504
Delivery charge on returns
Where you return a sofa because you've changed your mind, a delivery and collection charge of £85 to £150 will apply, depending on your location, even where your original delivery was free. This is the same as our standard delivery pricing. We'll confirm the exact amount with you before collection, and it will be deducted from your refund. This charge does not apply if your sofa is faulty or was delivered in error. See "Faulty or damaged items" below.
Condition of returns
Your sofa must be returned in the condition it arrived in, unused and undamaged, in its original packaging where possible. If a sofa shows signs of use beyond reasonable inspection, we may deduct an amount from your refund to reflect the reduction in value.
Refund timing
Once we've received and inspected your returned sofa, we'll process your refund within 14 days, to the original payment method.
Faulty or damaged items
If your sofa arrives faulty or damaged, contact us within 48 hours with photos where possible. Under the Consumer Rights Act 2015, you're entitled to a repair, replacement, or refund. This does not affect your other statutory rights.
Bespoke and made-to-order items
Because sofas created with bespoke fabrics or custom dimensions are crafted specifically for your order, they are ineligible for our standard 14-day change-of-mind return policy.
Please note: This does not affect your statutory rights regarding faulty goods. In the event of transit-related damage, we will conduct a thorough inspection of the item at your home at the time of delivery to assess the condition before our team departs.
What isn't refundable
The £100 old sofa removal charge is non-refundable once collection has taken place.
Your statutory rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.